it was a virtual interview that included questions like naming your favourite product from their shop and explaining how you would sell this on to customers. Each question showed up on the screen and it gave you 2 minutes to think of your answer and then 2 takes to record yourself saying your answer.
Interview questions [1]
Question 1
Tell us one time you received good customer service.
I applied online. I interviewed at River Island in June 2026
Interview
My interview was done online with an ai bot who asks you questions. I answered them but I don’t think the questions are the same for everyone. But I did my best and in my opinion interviews online is better than face to face.
I applied through other source. I interviewed at River Island (Enfield, England) in Mar 2026
Interview
applied for job on indeed then emailed and text a link to AI Chatbot interview. Asked if I have right to work, would I be available for x hours across x days, why I want to work at River Island, how would you handle a situation where customer is upset, rank a few tasks based on importance and then went onto video interview. Was asked what my favourite river island piece of clothing is and how I would sell it to a customer, what do I think typical tasks of a sales advisor role are, what does excellent customer service look like and give example, what makes a successful team.
Interview questions [1]
Question 1
What makes a successful team, What are typical sales advisor jobs, what is your favourite piece of RI clothing and how would you sell it to a customer.
The interview was genuinely relaxed and welcoming from the moment I walked in. I felt at ease right away, on comfortable terms with the interviewer, and able to speak openly and naturally without any pressure.
Interview questions [1]
Question 1
Tell me about a time when you had to work closely with someone whose personality was very different from yours.