7y
Thank you for taking the time to post your feedback. I'm sorry that you didn't feel you had a great experience here but not everyone is a fit for all companies. Let me comment on and make some corrections on a few of your points.
Our NOC team decided they like it darker in the NOC so the light are kept off at times with the windows along both sides of the room open for natural light to be let in. Team preference and we value their opinions.
You're correct in that we don't have a tiered helpdesk in the traditional form but there are multiple escalation systems in place of course. We architected our flow for an optimal customer service experience which we pride ourselves on. Not sure how you could get a clear picture of everything under the hood from just an interview.
Regarding On-Call, that’s pretty standard MSPs having staff be in an on-call rotation. We do have a 2nd shift already with goals of having a 3rd shift in the near future as well as we grow. Not many MSPs out there that are a 9-5, we admittedly are not. It’s pretty well expected to work more than 40 hours in our industry. Many staff at times do take it upon themselves to put extra effort in at times when needed or volunteer for projects to help out and learn new technologies to grow and improve. We do balance that out too.
Regarding the test and your comments, yes there are acronyms on there, sure. Its a part of the first page of our questionnaire. We feel and have gotten the feedback from many others that most competent IT service people at the level that we're looking to bring on feel the test is fair yet challenging, and that’s the point.
We do apologize if you don't feel you were not giving a friendly greeting when you arrived. We do NOT hear that very often at all and will make sure to follow-up on that internally!
We will also reiterate our firm belief that many have posted many untrue and unfair things here. That’s, unfortunately, something we cannot control and the past is the past. What we can control is our great culture of customer service oriented people and the strong team environment that we are continuing to build here with our great new leadership team.