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      SMSGlobal

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      Senior Customer Success Manager Interview

      17 Oct 2025
      Anonymous interview candidate
      Melbourne
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at SMSGlobal (Melbourne)

      Interview

      -CEO present causal in the interview hall in a hoody with extreme attitude and discard to even greet before doing interview onsite.Classic eavesdropping. -Recruiter had done a good job. -CTO was the interviewer and fairly decent person. -They got stunted by the background research on the company and they felt vulnerable when called out on their stangant business outlook post COVID. -office is a decent location with ample parking. -Heard from staff the culture is borderline toxic and tone deaf and many hang on to the company due to sponsored visa bearing this the risk. -Existing Employees forced to give positive reviews from time to time. -100K offer.

      Interview questions [1]

      Question 1

      What do you know about our performance in the market.
      Answer question
      1