I applied through a recruiter. I interviewed at SRG Asia Pacific (Kuala Lumpur) in Jan 2024
Interview
Interview fast and almost everyday can see new people come for the interview session as they need more people and newbies ofc,but they lack in management and a lot internal issue as salary and epf so think wise if applying here
I applied online. The process took 2 weeks. I interviewed at SRG Asia Pacific (Kuala Lumpur) in June 2025
Interview
Friendly and kind interviewers. Waited some time as the queue was quite long, but overall the process was bearable. The staff was accommodating. It kinda helped me with managing my nervousness.
The interview process started with an online application followed by a phone screening. I was then invited for a face-to-face interview with the hiring manager. The questions were focused on customer service experience, communication skills, and situational responses. The entire process took about a week, and the interviewer was professional and friendly throughout.
Interview questions [1]
Question 1
How would you handle an angry customer who is yelling at you?