I applied online. The process took 4 days. I interviewed at Santander (Belfast, Northern Ireland) in Aug 2015
Interview
A telephone interview followed by an assessment center including a competency test, face to face interview and a role play which in total lasted about 3 hours but was comfortable and not overly professionalised.
Interview questions [1]
Question 1
Describe a time that you have overcome an obstacle to achieve a goal?
I applied online. I interviewed at Santander in Aug 2018
Interview
Very clear process, they tell you exactly what to expect at each stage and tell you what you've done well at and things to improve on.
First there is a phone interview, then an assessment centre. It is broken down into a numerical assessment, role play and then a one to one interview
Interview questions [1]
Question 1
The job can be repetitive, how will you go about keeping yourself motivated?
I applied online. I interviewed at Santander (Belfast, Northern Ireland) in June 2017
Interview
After submitting my CV and completing an online test which tested numeracy and customer service skills I was contacted to arrange a telephone interview for the following week. I passed the telephone interview and was invited to attend an assessment day the following day. At the assessment I had to do a second numeracy test, a role play and a face to face interview. I was offered the job later that day on the basis that I passed a credit and background check.
Interview questions [1]
Question 1
Give us an example of when you provided excellent customer service / went above and beyond for a customer / dealt with a difficult situation / showed leadership.