I interviewed at Santander (Stockton-on-Tees, England)
Interview
After application you get a vitual interview invite to be completed within 72hrs basically 5 questions relating to your skills matching the role advertising and your knowledge about customer service.
Interview questions [1]
Question 1
Tell me about a time you had to have a challenging conversation with a customer, how did you go about it and what skill do you apply?
I interviewed at Santander (Lisbon, Lisbon District)
Interview
was okay, the interviewer was nice and professional, it lasted for about 30 mins but i havent heard back from them and nor the email to inform me the result as well
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview