I applied through a recruiter. The process took 1 week. I interviewed at Santander
Interview
Did application online, recruiter reached out to me. Spoke to him a little bit then got scheduled to speak to a manager. Nailed my interview, manager even said I'm a yes for him and he would love to hire me. Just for me to get ghosted by them and to receive an email a week later saying the position has been filled.
Interview questions [1]
Question 1
Describe a time when you had an irate customer, how did you handle it?
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview
Video interview where you’ll be asked a series of questions. The process isn’t too haunting but very well to prepare in advance to ensure you can answer properly
Face to face