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Dear Sender,
That’s really saddening that you’ve had such a negative experience with Semrush. It wasn’t our intension to upset you. We acknowledge that there might have been a case of miscommunication, and apologize for being unable to communicate it more clearly.
Your feedback is highly appreciated, and it will certainly help us to improve some of our processes.
At this point, we wish you good luck in your future endeavours.
Yours, Semrush Team