I had three interviews. The third interview was a 20 minute presentation infront of a 4 person panel. Followed by QA afterwards. My biggest issue was they asked a lot of work of the applicant. The company should atleast have the decency to provide feedback afterwards. All I received was a generic email saying I didn't receive the position which didn't even come from an actual team member. Personally, I don't feel that is acceptable when you make it the last round of interviews and have to do additional work for your interview.
Interview questions [1]
Question 1
Typical questions:
Why do you want this role
Why Service Now
Situational based CSM questions
first call with the recruiter
second call with a peer or another colleague
third call with your hiring manager
panel with a usecase where you have to present for CFO. This part is very challanging and most candidates fail.
I applied through an employee referral. I interviewed at ServiceNow (Washington, DC) in May 2025
Interview
You would think after an interview with the recruiter and 2 separate interviews with team members that the decent thing would be for the recruiter to at least email the candidate that they weren’t a fit instead of sending a generic, auto email(a whole month later mind you). Do better.
First interview with hiring manager was productive, the second was with a senior CSM that gave terrible interview questions.
Interview questions [1]
Question 1
Tell me about a time you influenced an outcome/customer