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      Senior User Experience Researcher Interview

      30 July 2020
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at ServiceNow (Hyderābād) in Oct 2019

      Interview

      There are several rounds. 1. Prelim introductory round with either the Hiring Manager or a Senior UX Researcher 2. Followed by a technical round with a senior researcher 3. Then you are called for a panel interview, comprised of 5-6 researchers, managers, product managers, designers. During the panel, you need to present your research portfolio, then another interview round with 2-3 researchers. This is followed by a research assignment, then interview with designers, last is interview with a product manager. 4. HR

      Interview questions [8]

      Question 1

      Talk about your portfolio and experience
      1 Answer

      Question 2

      Research assignment - to create a research plan for a given problem
      1 Answer

      Question 3

      General questions based on experience and portfolio
      Answer question

      Question 4

      Scenario based questions - if you had to do the same project differently, what would you do and how?
      Answer question

      Question 5

      What do you bring to the table?
      Answer question

      Question 6

      More in-depth questions on the research projects - if usability, what did you measure, and why; if done discovery, why did you choose this method, how did you recruit, challenges faced, working with stakeholders and challenges with them, how did you involve your stakeholders, timelines
      Answer question

      Question 7

      Talk about your research synthesis process, how did you derive insights from your findings
      Answer question

      Question 8

      More scenario-based such as given a problem, how would you approach the research
      Answer question
      1