I recently participated in two separate interview processes for a Customer Success role at ServiceTitan over the course of nearly two months. The process included multiple recruiter conversations, interviews with hiring managers and leadership, a panel interview, and a presentation. Everyone I met throughout the experience was professional, welcoming, and genuinely passionate about the company. My primary concern was the communication and timeline management throughout the hiring process. On multiple occasions, I was informed that decisions were being delayed until all candidates had completed their interviews. As a result, there were several extended periods without proactive updates, and I often had to initiate follow-up conversations to understand where things stood. While I respect the company’s decision, the final feedback I received did not seem fully aligned with the examples and presentation topics discussed throughout the interview process, which left me with limited insight into how I could improve moving forward. Overall, I had positive interactions with the people involved and remain impressed by the team. However, I believe there is an opportunity to improve candidate communication, provide clearer expectations around timelines, and offer more actionable feedback after such an extensive interview process.