The process took 2 months. I interviewed at ServiceTitan (Glendale, CA) in Apr 2018
Interview
I applied directly through the hiring recruiter. The recruiter conducted a phone screen. I interviewed with the hiring manager via phone. I traveled to Glendale for onsite interviews. The on-sites were a combination of 1:1 and 2:1. I met with 8 people during my on-sites including the hiring manager and individuals from cross-functional teams that I would be working closely with. Despite the day being long, the recruiting coordinator checked in with me throughout the day and made sure I received lunch. All the interviewers were friendly and on time. Following my onsite, I had two more phone interviews. Both the recruiter and hiring manager were transparent with me throughout the process by sharing where they were in hiring for the role and providing target timelines for making a decision.
It started out well. The people seemed great and I was excited at the prospect of working with them. However, once they lost interest, they completely ghosted. It was unprofessional after spending so much time investing in the interviews. They finally got back to me after a month with a no. There was no feedback given, which was disappointing as well.
Applied online via the job portal. Followed up with a conversation with the recruiter who thought I'd be a good fit for the role and set up a meeting with the hiring manager. The hiring manager didn't know much and came in with a pre-conceived notion of my experience which was unfortunate because my experience was a great fit for the role. Couple of weeks have passed and I haven't heard any update from the company.
Very thorough but reasonable interview process. Lots of good questions. Not easy, but comfortable and fair. Most of the usual interview questions. Mix of interpersonal and functional experience questions. They also like it if you have a connection to the trades (like if a parent was a plumber or something). Left me with the impression that it was a very solid company that had their act together.
Interview questions [1]
Question 1
* Why this company, what's special to you about what we do? * Tell me about a time you disagreed with someone * All those sorts of usual things.