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      Shopmonkey

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      Customer Support Representative Interview

      13 Apr 2021
      Anonymous employee
      Los Angeles, CA

      Other Customer Support Representative interview reviews for Shopmonkey

      Customer Support Representative Interview

      17 Jan 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Shopmonkey in Dec 2023

      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Shopmonkey (Los Angeles, CA) in Mar 2021

      Interview

      I don't even have the words to describe what I went through during the interview process. Most definitely the most chill yet professional job-hunting experience in my life. Of course, I was a little nervous, but each interviewer made me feel comfortable. Kinda like talking to someone you've known for a while. 5 separate interviews in total. Questions were work related, while some were fun conversations about customer service. Questions weren't structured for yes and no answers. Shopmonkey really wants to get to know you. Even though all the interviews were done via Zoom, the authenticity of each interviewer came through. This was my first experience with a startup company. I would do it again in a heartbeat.

      Interview questions [1]

      Question 1

      Why do you want to work with Shopmonkey? Talk about a time in which a customer was upset and how did you manage that situation? Why is customer service important?
      Answer question

      Interview

      It took a littlbe biot more than I expected but I applied when the holiday season arrived, so the frame time was really smooth and allowed me to put my personal matters in order with plenty of time to be prepared.

      Interview questions [1]

      Question 1

      How my prior job experience will be suitable for this new position?
      Answer question