I applied online and got a call back within a few days. The phone interview was a preliminary interview to see if you qualify. They scheduled me to come in the next day for an in-person interview. It took about 30 minutes and asked questions that had to do with the customer service position.

The HR rep who contacted me started by only asked me how long I worked for my current employer and would it be hard for me to leave. Mind you, I had prepped for a number of questions and she seemed to take little or no care with my replies before saying, "Well, let me tell you about the job.." She then went into military-like detail about "how this is more than a fulltime job." That employees are 'expected' to work 45 to 60 hours a week; a 10hr day was normal; I would have to work one day till 8pm and I cannot have two consecutive days off unless I agree to work weekends. "Can you do that?" I did not feel very welcome nor did I feel like I was selected because of my qualities or skills. At this point I felt more like the company was looking for cattle to bring profit to the farm. I was a bit stunned. Maybe this was a tactic to weed out the less-than-favorable applicants. When I told her that I was not so sure I was willing to work those kind of hours as I've been working the same hours for so many years. She added, "Yeah... Mon thru Fri, 8-5 -sounds like a sweet deal." I was a little miffed at that comment. Despite that response I agreed to a second interview. Lastly, she asked me if I had any further questions. I did. First, I asked her how long she's been with the company: "since April." Hmm... ok. Secondly, I asked her how she liked working for the company. She then rattled on about all the great perks & how the staff was easy to talk to. Her last sentence threw me though. She said, "and I'm able to provide for the roof over my head & buy gifts for my grandbabies." I can only conclude with all the hours the company requires of staff that there is no fair work/life balance. I can only assume she has little to no time to see her grandbabies & thus makes up for it in gifts. I felt bad for her. I also had a hard time accepting the opinion of an employee who had only recently been hired herself. I was unhappy with the interview & decided not to pursue it any further.