Spectrum Inbound Retention Representative interview questions

First there was a phone interview, easy and about 15-20 minutes. Then there was a face to face interview. interviewer was very intimidating. Face to face was about 8 excruciating minutes. I had mine with one of the most serious/strict supervisors there. He asked a lot of difficult questions. He did not smile even once. Then entering background check info on the computers, about 10-15 minutes. They sent me to drug test within the next 7 days.