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      Spectrum

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      Billing Customer Service Representative Interview

      18 May 2018
      Anonymous employee
      Riverview, FL

      Other Billing Customer Service Representative interview reviews for Spectrum

      Billing Customer Service Representative Interview

      1 Oct 2020
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Spectrum (Riverview, FL) in May 2018

      Interview

      I applied online in February 2018 and heard on May 15th, 2018 from a recruiter saying that at the time the class was full but they wanted to speak to me. When I called her back, we did a phone interview and she invited me to an in person interview the next day. I went in and got a tour and had the interview with one of the supervisors at her desk. The in person took about an hour and the phone took about 20 minutes. In person was more of her explaining what the job was like, with questions mixed in where she wrote down things about my answers. The questions felt very casual and went off of what she was talking about pertaining to the job. It was mostly her explaining the good and the bad of the job, making sure I was prepared for the bad.

      Interview questions [3]

      Question 1

      How did you handle a difficult customer (phone)
      1 Answer

      Question 2

      Roleplay if someone want to make a payment plan(in person, not allowed with their policies)
      1 Answer

      Question 3

      What kind of skills do you have that would be useful for the job?
      1 Answer
      9
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Spectrum (Tampa, FL) in Sept 2020

      Interview

      The phone interview was easy, entailing the job description and going over my qualifications and experience. The face to face interview was easy as well. The interviewer asked four star method questions. Two days later I was offer the job :)

      Interview questions [1]

      Question 1

      Time Me about a time when you had to deal with an irate customer?
      Answer question
      5

      Billing Customer Service Representative Interview

      1 June 2020
      Anonymous employee
      Brandon, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Spectrum (Brandon, FL) in May 2020

      Interview

      I applied for the job and completed assessment, which is just a series of questions such as: Do you work well under pressure and so on. I was then contacted by a recruiter a few days later via text to set up a phone interview. After that was successful, she set up a skype interview with the hiring manager. After interview with hiring manager, I was contacted a few days later by the recruiter with a job offer. The entire process was very smooth.

      Interview questions [5]

      Question 1

      Why do you want to work for us?
      Answer question

      Question 2

      What are some of your strengths?
      Answer question

      Question 3

      Tell me about a time to has to deal with an irate customer?
      Answer question

      Question 4

      Tell me about a time it was difficult/frustrating dealing with a customer?
      Answer question

      Question 5

      Why did you leave your previous job?
      Answer question
      4

      Billing Customer Service Representative Interview

      12 Feb 2020
      Anonymous employee
      Tampa, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Spectrum (Tampa, FL) in Jan 2020

      Interview

      Job fair was insane, had to wait several hours. Called me back to set up in office interview. After about an hour of being interviewed, they said they would let me know in a few days

      Interview questions [1]

      Question 1

      A time I helped a customer by going above and beyond.
      Answer question