I applied online. I interviewed at Spectrum (Raleigh, NC) in Aug 2020
Interview
was simple process.
1. Recruiter reached out via email to schedule a video interview.
2. Confirmed appointment
3. During video interview they asked questions about customer service skills utilized in previous positions.
A. What was a time you went above and beyond the call of duty?
B. Explain a time you had to use multiple programs to be able to answer a question or complete a task?
C. Describe a time in which you had to follow a step by step protocol.
D. Describe a time when an coworker did not follow protocol. How did you handle that situation?
E. The interviewer acted as a customer to roll play a situation that happens for inbound sales i e customer calls upset that internet is not working how would you turn it into a sale?
It was pretty much run of the mill questions that you'd get from any other potential employers.
2
Other Inbound Sales Representative interview reviews for Spectrum
Open interviews, asked pretty straight forward questions as long as you are friendly you will do fine and get the job done. I’m not sure what else to add. It was an open interview
I applied online. The process took 2 weeks. I interviewed at Spectrum (Largo, FL) in Aug 2024
Interview
Jerrel, one of three managers for the call center, asked if I ever did sales before and he told me what made him successful is studying products, pricing, and practicing call flow in the shower. I respect that because he already made 100k salary doing just that
Very simple and short. Your responses should be fast but not complicated ... at least in my opinion.
I personally feel like the guy who interviewed me was going to give me the job regardless. I kept telling him im nervous and he was understanding of it.
Interview questions [1]
Question 1
Q: Tell me about a time where you had to use critical thinking skills to address a problem at work ?