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      Splunk

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      Customer Success Manager Interview

      21 Nov 2023
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Splunk (Washington, DC)

      Interview

      Six interviews. One initial screen by recruiter, one interview with hiring manager, and at least three subsequent interviews with members of the team and the VP in charge of the business area.

      Interview questions [1]

      Question 1

      What is your experience with Enterprise Observability tools and/or SIEM domain?
      Answer question
      2

      Other Customer Success Manager interview reviews for Splunk

      Customer Sucess Manager Interview

      10 Nov 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Splunk in July 2024

      Interview

      I applied through the company's website and was invited for an interview two weeks later. The interview lasted around 40 minutes and consisted mainly of behavioral questions, which weren't particularly challenging. However, after another two weeks of waiting, I received a rejection email stating, 'You are not in the country where the job is located, and the hiring manager wants to have someone local.' This was particularly frustrating as the job description had no mention of requiring local candidates. To add: I don't need working visa/work permit to work in that country, and was willing to relocate without asking for relocation package. I feel my time was wasted – I spent effort tailoring my resume, preparing for the interview, and even took time off from my current job to attend it. I believe the geographical requirement should have been clearly stated in the job posting to respect candidates' time and effort. This experience was disappointing and could have been easily avoided with transparent communication from the start.

      Interview questions [1]

      Question 1

      Tell me about yourself, etc usual questions
      Answer question

      Customer Success Manager Interview

      26 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Splunk in Aug 2022

      Interview

      Applied online and was sent a survey from a recruiter. I was asked answer questions through email that would typically be asked on a phone screen. Then sent a rejection email. There was no phone call with the recruiter.

      Interview questions [1]

      Question 1

      Please provide details on your experience: Working with customers and colleagues during discovery phase: Onboarding: Developing Success Plans: Meeting regularly with customers and conducting QBRs: Partnering with and advising senior to executive sponsors: Specific experience with Observability, Application Performance Management or Security offerings (not required): Anything to add: DEMOGRAPHIC INFO: Reason for looking: Availability to join if offered a role at Splunk: Post pandemic travel is expected to be 25%; comfortable with this? Work authorization (U.S. Citizen, Green Card, Other): Base salary expectations? And OTE expectations ( a range is OK) - the hiring manager will want to know this BEFORE we proceed
      Answer question
      3