Was contacted by recruiter and did basic review of past experience and what I'm looking for. I was then turned over to the head recruiter who also asked similar questions and then sent me on to the DM. DM in person interview was "situational" When did you ever...What happened when you had a conflict....etc... not brain surgery. Felt good and closed for the job in which I was told I was a good candidate. Two weeks pass and I called the DM at which time she asked me to do a ride a long. I also did this and it went fine. Again felt good. I thought they had moved on when over two weeks later they decided to make me an offer. The whole process took over six weeks.

The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.