Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Support.com

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Support.com reviews | Support.com jobs | Support.com salaries | Support.com benefits
      Support.com interviewsSupport.com Remote Support Technician interviewsSupport.com interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Remote Support Technician Interview

      2 Dec 2016
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Support.com (Houston, TX) in Nov 2016

      Interview

      Applied online and was contacted by a recruiter. Asked me questions regarding work history and determining my technical level. Checked system requirements. Process went smooth. Was offered a position few days later. Interview process was very professional.

      Interview questions [1]

      Question 1

      What I would do in certain situations with a customer.
      Answer question

      Other Remote Support Technician interview reviews for Support.com

      Remote Support Technician Interview

      16 Jan 2017
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Support.com (Houston, TX) in Dec 2016

      Interview

      I emailed my resume and went online to complete job application. Was emailed back in a day or two requesting a day time for interview. A few days later got call for interview.

      Interview questions [1]

      Question 1

      What would you do if a customer question is outside the scope of your support?
      1 Answer

      Remote Support Technician Interview

      1 Aug 2014
      Anonymous interview candidate
      Philadelphia, PA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Support.com (Philadelphia, PA) in July 2014

      Interview

      Applied through an add on craigslist, took a small skills test, then received an email saying my application had been received. 5 days later I got another email asking my availability for a phone interview.The interview was approx 15-20 minutes and consisted of tech questions and a role play scenario . 2 days after the phone interview I got an offer and was emailed 5 documents to fill out and return by the end of the next day ( too me this seemed a bit odd) after printing and faxing the documents they then proceed to email me another document as well as 2 web forms to fill out( at this point I'm wondering why they couldn't have sent all this at the same time considering 1 of the documents is the 2nd part of one they had already sent). So after faxing the first round of documentation as well as notarized copies of my state ID and birth certificate they are telling me " The---------- paperwork cannot be notarized by you. The paperwork that is due by the end of today is the signed offer letter, verbal acknowledgement form and first part of the 2 part document).. " At this point I feel as if they're just so disorganized due to the fact that all this could've been sent at once and saved me a lot of time and hassle. If this is how the HR office conducts business, how does the company conduct business?

      Interview questions [1]

      Question 1

      what piece of technology could you not live without?
      Answer question
      2

      Top companies for "Compensation and Benefits" near you

      avatar
      Moody's
      3.7★Compensation and benefits
      avatar
      Clockwork Fox Studios
      4.0★Compensation and benefits