I applied online. I interviewed at Support.com (Girard, OH) in June 2017
Interview
Applied online. Set up a phone interview time. Received an email asking for me to screenshot speedtest.net and take a snapshot on my computer using the program Speccy to prove that my computer meets their requirements. They called on time. The interview last 30 minutes. My interviewer was very nice, we laughed and cracked jokes. I was asked customer service questions mixed with tech questions. I haven't heard back because I just interviewed today.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
