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      SurveyMonkey interviewsSurveyMonkey Senior Content Strategist, Customer Experience (CX) interviewsSurveyMonkey interview


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      Senior Content Strategist, Customer Experience (CX) Interview

      12 May 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at SurveyMonkey in May 2021

      Interview

      The first round was a Zoom call with the hiring manager. The second round was 3 Zoom calls with lateral colleagues. The final round was a presentation I had to give to a large panel of people I'd never met - it was intimidating and gross. At the end of the process, I did not receive an offer. The HR team called to tell me they had no feedback for me. So all-in-all, a pretty terrible, time-consuming experience that left me with nothing to grow from.

      Interview questions [1]

      Question 1

      We’d love to see what kind of full-funnel content campaign you would run if given the theme of the Customer Satisfaction Score (CSAT). 1. Outline the plan in whichever format or way you think is best. 2. Tell us what kind of content you would create and why. 3. Writing exercise: Pick one long-form content piece—like a blog post or a 600-800 word email—that is included in your campaign. 4. Walk us through how you would measure the success of your campaign.
      Answer question
      1