The interview process began on a cold day in winter at a local hotel just northeast of Indianapolis where they have several buildings/facilities. Knowing that it was a public posting... a sort of invite for anyone to attend I decided to and knowing it would be a public cattle call I went anyhow thinking it may just be 5-6 people since it was later at night. I was wrong it was perhaps north of 20-25 and this was towards the end of the night. I got there at around 6:30-7:00p.m and didn't leave until I watched and heard the same interview questions over and over again from the 20 people ahead of me. I initially thought on first glance of walking out of there on the spot to make an impression to others as to help reduce their time wasted but I resisted. Then again as I saw someone walk out I thought maybe it's not worth it. Anyhow it served me well to listen to everyone ahead of me and noticing things like what they said, how they responded and then watching the interviewers and their subtle reactions to help me identify what they were looking for or how they wanted to hear something answered. I guess it worked because I passed but that is only because I made a connection I suspect. I interviewed at their office a few days later. This was right around xmas so everyone was taking their vacations and their total staff wasn't on hand. They prepared me and let me know it would take 3 hours of my life so I thank them for that. The process was essentially this. 1) Phone Screen 2) Cattle Call Interview (I'm can't recall which one came first) 3) In person shadow of a current employee for 1 hour. Basically seeing what the job entailed which was useful. 4) They give you 15 minutes to get orientated to something your going to have to learn before they interview you. 5) 2 person interview - Star Format, followed by a simulated mock phone call which is literally done while there sitting across from you. 6) Final in person interview which I didn't receive onsite as they intended and wasn't confused as if I would need to come back later for it to which they responded we're not sure right now. They said this a was because they could find someone to conduct the interview being that it was so close to the holiday. This next bit comes from a snippet of someone else's glassdoor review which I found to be very accurate. "Be aware that if you work here, you are cheap labor for big pharma, even though they treat the position as if it required top security clearance...... Insanely lengthy interview process consisted of three levels of face to face interviews, a phone screen with a "voice test", and online quiz, background check and a drug test. Seems rather extensive for $15/hour.......... Serious micromanaging at all times - beyond anything I've ever seen. Training process is three months long and failure at any part of the process will cause you to be walked out by management. Punitive environment." The two people who interviewed me seemed upset, bored, tired themselves. They were professional but did not even take to an appropriate friendly non threatening piece of humor I resorted to which immediately made me think ok this is a terminator style of interview. Do not express human emotion. Hope this helps and from what I read of this TMS Health reviews on glass door and what I saw in the few hours on site I'm honestly not remotely upset I wasn't offered. At the time I was desperate and was actually hoping I didn't get offered because I knew if offered I would have to accept and begin an unpleasant job. The whole top security theme thing is unneeded as this is a customer service! position. The only thing was that I was not even sent a generic "after careful consideration...you didn't get the job" email. I fully expected at least that from such a large company but instead had to hear it from the person who set me up with it after I called.