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      Customer Service Advisor (Student Loans Company) Interview

      14 July 2016
      Anonymous employee
      Gateshead, England
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at TP (Gateshead, England) in Aug 2015

      Interview

      After an energetic and encouraging introduction, applicants undergo a basic technical-capability test and word-count test. This stage is extremely easy for the average person. Applicants then wait for up to several hours whilst one-on-one interviews go ahead which are relaxed and make you feel at ease. I was contacted about the outcome within 24 hours. *The interview process entirely depends on which campaign you are applying for. Unfortunately, my experience in the interview process for other campaigns were not as good as this one. The process depends mostly on the personalities leading than the process itself.

      Interview questions [1]

      Question 1

      What's the best strategy in dealing with a difficult customer?
      Answer question