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      Tech Support Agent Interview

      15 Apr 2014
      Anonymous employee
      Pleasant Grove, UT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 2 days. I interviewed at TP (Pleasant Grove, UT) in Nov 2013

      Interview

      I saw a sign on their building saying they were hiring, so I walked into the recruiting office and asked about their jobs and they had me fill out an application on their computers there and scheduled an interview for the next day. I arrived the next day dressed up; there were a handful of people also getting interviewed as well. They had me fill out a technical quiz about networking, routers and basic computer skills. They also had me do a typing test and personality test on one of their computers. You had to have 25 WPM with 90% accuracy to pass, from what I can remember. I got 50 WPM with 98% accuracy. They told me I passed and had me wait for the interviewer. The interviewer was very easy to talk to. She asked your basic interview questions and asked a little bit about me. Then she told me which clients and projects they were working with and gave me the choice of which one I wanted to work with. We shook hands and she told me to wait again, they were going to have a supervisor from that project interview me. The supervisor came in to the recruiting office and walked me over to their side of the building and did a basic 10 minute interview. They asked what I knew about their company and If I own products from this specific client. I came back to the recruiting office and they said I'm hired. I spent the last 2 and half hours filling a massive pile of paperwork. They were very strict on making sure I didn't have any gaps in my residence history, because they had to do background checks because of their clients strict security rules. All in all, the entire interview process was over 4 hours. It was by far the longest interview I've ever done.

      Interview questions [1]

      Question 1

      The most difficult question the first interviewer asked was, "Have you ever dealt with an angry or frustrated customer? If so, how did you resolve the situation?". I just answered with an incident I had at a previous job.
      Answer question
      2