I applied through an employee referral. The process took 1 day. I interviewed at TP (Columbus, OH) in Sept 2010
Interview
Application is submitted on-line. A recruiter calls and sets up the interview.
On the day of the interview, the candidate takes a typing test, spelling and grammar test, a technical test and, if that is passed, a second technical test.
The candidate is interviewed by HR (if the tests are passed), then with a trainer and or supervisor and if one has done well with those interviews, the call center manager.
The positive aspect is being told on the spot whether or not the candidate is hired, contingent on the background and drug tests.
Other Inbound Customer Service Representative interview reviews for TP
I applied in-person. The process took 1 day. I interviewed at TP (Toronto, ON) in Feb 2020
Interview
Good, efficient process. No time waster, just enough checks required for the job. They finished the entire process in a day and offered me the very day. I joined the training in a week. There was a typing speed test and basic computer skills test.
Interview questions [1]
Question 1
Tell me about yourself and how you think you will do well in this role?
I applied online. The process took 1 week. I interviewed at TP (Toronto, ON) in Sept 2019
Interview
Emailed to sit for online assessment which consist of typing test and grammar check. Next phase, we all went through a group discussion and informed that within 2-3 business day people will receive invitation if selected for one-to-one interview. However, as I got hired on the first round, didn't require to move second stage.
Interview questions [1]
Question 1
tell me about yourself, how you handle difficult clients with example.
I applied online. The process took 2 days. I interviewed at TP (Toronto, ON) in July 2019
Interview
The recruitment team tried their best to manage the large crowd. The disorganization might have been caused by the tardiness of the hiring team. Arrived at 11.50 for a 12pm interview and didnt start the interview until almost 1pm. The offer of minimum wage was disastrous given the skills and qualifications of many candidates. Also I found the recruiting to be dishonest. You apply for inbound and they put you in outbound sales.
Interview questions [1]
Question 1
We were asked to sell an item in the room to the interviewer panel.