I found the job through SEEK and submitted my application online. After applying, I received an email invitation to complete a HireVue interview, which was the first round of the selection process. This round involved recording video responses to a set of pre-defined questions via the HireVue platform.
Once I completed the HireVue interview, I received a call from the HR team to discuss the next steps. After progressing through the initial screening, HR contacted me again to check my availability for the next round of interviews.
The final round was an interview with the manager and a team leader. This interview lasted for about an hour and mainly involved general and role-related questions. The entire interview process was conducted online, and I didn’t have to attend the office at any stage
Interview questions [1]
Question 1
Describe a time when you handled a conflict within your team, and what was the end result?
Hi there,
Thank you for your positive feedback from your interview experience with us! We're thrilled to hear you have accepted the offer. We are always looking for ways to improve our processes, so if you have any other feedback, please feel free to email us at careers@tpgtelecom.com.au to discuss further.
Have a lovely week ahead!
Other Customer Resolution Advisor interview reviews for TPG Telecom
I applied online. I interviewed at TPG Telecom (Hobart) in May 2026
Interview
I had a multi-stage interview process with TPG Telecom for the Customer Resolutions Advisor role. The interviewers were professional, friendly, and focused on customer service, problem-solving, and handling difficult situations. I was also asked scenario-based questions and a short written task related to customer resolutions and communication skills. Overall, the experience was smooth, well-organized, and welcoming.
Interview questions [1]
Question 1
Tell us about a time you handled a difficult customer situation.
Thank you for taking the time to share your experience interviewing with TPG Telecom.
We’re delighted to hear that you found the process smooth, well-organised, and welcoming. We place a strong emphasis on creating a positive candidate experience, so it’s great to know that our team’s professionalism and friendly approach came through.
We appreciate your feedback and wish you all the best in your career at TPG Telecom.
I applied online. I interviewed at TPG Telecom (Hobart) in Jan 2026
Interview
It was an excellent interview and very professional. Very friendly as well. Questions were very unbiased and thoughtful. Excellent work conditions and safety first approach. They introduced them selves with role description. Very good experience.
