I was young and had little experience under my belt at the time. They will ask several questions about your comfort level with customer service and why you want to be there. It's quite casual. Basically, you apply for a specific position, and then they will interview you and have you complete a few assessments on their training computers, and they will place you where they think you will fit. I applied for their fraud team, but was placed in credit cards. This was in 2011, but the process is much the same today. Honestly, if you can pass a drug test and have a very basic understanding of computer processes, you are in.