I applied online. The process took 2 weeks. I interviewed at TUI Group (Palma de Mallorca) in Dec 2023
Interview
Nach Überprüfung meines Lebenslaufes, musste ich einige Fragen beantworten, u. A. Wie ich in bestimmten Situationen reagieren wuerde,um anschließend zum Vorstellungsgespräch eingeladen zu werden. In diesem wurde nach meine Motivation gefragt und was ich über Tui weiss. Danach wurden mir zwei Aufgaben erteilt, die ich zu lösen habe
Other Contact Center Agent interview reviews for TUI Group
I applied online. I interviewed at TUI Group in Mar 2023
Interview
1. Step: Upload CV and personal data 2. Step: Assessment center online. Language test and multipel choice test (How would you react in different scenarios) 3. Step: Virtual Interview From first uploading my CV to receiving my virtual interview appointment it only took 3 days. I have not completed the interview yet.
I applied online. The process took 3 weeks. I interviewed at TUI Group (Madrid) in Nov 2022
Interview
Online assessment, clear and straight forward. Once the online assessment is successful, you are invited to schedule an interview. The interview was very professional, relaxed and friendly. The whole process, from the day I applied online, took 3 weeks. Overall, a great experience, they are prompt, professional and friendly.
Interview questions [1]
Question 1
Why made you apply for a position at TUI? What are your strong/weak points? Can you recall a time when you went above and beyond to deliver great customer service? How do you cope with angry customers? What would you do if you get 25 chats/calls in queue?