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      Director of Technical Account Management Interview

      22 Apr 2016
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Tanium in Feb 2016

      Interview

      First received a call from the VP and had a phone interview to go over my skills and experience, and get more details about the role. This session went very, very well and I was then set up a week later with another interview, this time a panel over the phone. The phone panel was very good and interactive. I was asked to troubleshoot some possible technical issues and suggest how I might go about resolving those issues. While numerous answers could be correct, it was an opportunity to see how I would think on my feet. At the conclusion of the panel, I was told the next step would be an HQ visit and all seemed very positive. I was given homework to write some basic scripts to pull configuration and service data from Windows and Linux OS. I provided the scripts 2-3 business days after the panel. However, after over 2 more weeks, I received no feedback or acknowledgement that they had received my scripts, and in the end, simply received a form letter from HR stating they were not continuing the process with me. I asked the panelists for feedback but did not receive any.

      Interview questions [1]

      Question 1

      How would you handle troubleshooting an issue on an executive's laptop when he insists he's already tried several troubleshooting steps that have not helped to resolve the issue?
      1 Answer
      4