TeamViewer Outbound Retention interview questions

The selection process is based on 3 steps: • First get-to-know call, with a talent acquisition partner from a subsidiary Regit Eins GmbH (really good and professional) • Second, they call it business case, but it is just a role play (you receive a business case in advanced with some questions, but in the end you are not asked to answer those questions, instead they want you to simulate a call where the customer is unsatisfied with the TeamViewer customer service and is asking for a discount to renew it) • Third an on-site/Skype interview.