I applied online. The process took 1 day. I interviewed at The AA (Oldbury, West Midlands, West Midlands, England) in May 2024
Interview
After application, they send you what you need for the interview. A small role play scenario for you to practice for the interview. The interview then contains a couple competency based questions which are quite easy overall
Interview questions [1]
Question 1
Tell me how you deal with multi tasking in a high pressure environment.
I interviewed at The AA (Oldbury, West Midlands, West Midlands, England)
Interview
It was great. Suitability was checked, interviewers were professional and friendly. Questions asked were about the role and one was encouraged to be confident and provide the best answers. There were two interviewers but questions were largely asked by one of the two
Interview questions [1]
Question 1
how to answer a phone call to a distressed customer
I applied online. The process took 5 days. I interviewed at The AA (Oldbury, West Midlands, West Midlands, England) in Apr 2023
Interview
Pretty simple 5/6 questions regarding why you want to slave your backside for three months probation. And then they’ll decide if it’s a job for you or not. Big place
Interview questions [1]
Question 1
Why the aa Describe a time u have good cust service Describe a time a customer was unhappy and how u dealt with it Describe a time when u had problems and had to use own initiative and deal with it