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      The Cigna Group

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      The Cigna Group interviewsThe Cigna Group Customer Service Advocate interviewsThe Cigna Group interview


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      Customer Service Advocate Interview

      18 Mar 2023
      Anonymous employee
      Summerville, SC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at The Cigna Group (Summerville, SC)

      Interview

      The interview was sooo good! This is how my process went: She started it off by introducing herself and telling me a little about her. She then asked me to do the same. Then She went over the role responsibilities in depth and talked about the company. She didn’t really go into my experience that much. She asked me 5 open ended questions (ex: name a time you failed and something and what did you do to come back from it). She had me do a role play scenario as well. The interview lasted an hour. I interviewed at 9am and I got my offer call at 6:30pm the same day.

      Interview questions [1]

      Question 1

      Behavioral questions. They also ask you to role. Interview lasted a hour.
      Answer question
      5

      Other Customer Service Advocate interview reviews for The Cigna Group

      Customer Service Advocate Interview

      25 Feb 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at The Cigna Group

      Interview

      Email invitation for interview, then a one hour interview. After that, came an offer. There was no long drawn out interview process it was a pretty easy accept interview, interview, then get an offer or rejection.

      Interview questions [1]

      Question 1

      What excites you most about this role?
      Answer question
      1

      Customer Service Advocate Interview

      21 Oct 2022
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at The Cigna Group (Los Angeles, CA) in Oct 2022

      Interview

      The Prescreen and recruiters are horrible. I was told I had an offer and a start date as well as trainers name given to me. I just kept getting apologies about their system. Reapplied and interviewed again and now no offer. Make it make sense!!

      Interview questions [1]

      Question 1

      Tell me a time you encountered a difficult customer
      Answer question
      2