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      The Cigna Group

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      Senior Officer Customer Engagement Interview

      5 Aug 2023
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at The Cigna Group

      Interview

      First Round: HR Telephonic Round asking self introduction, qualifications, current job responsibilities, and situation that was handled in your previous company related to your jobs. Then I was told my profile would be reviewed, and they shall get back to me. The next day, I received an email from Malaysia Cigna for my next round to choose dates so that the team managers could interview me. Second Round: 2 Assistant Managers of Cigna Hong Kong and Cigna Global made my interview very comfortable by asking self introduction, my current job responsibilities, and different situations on customer handling. They told Hr shall get back to me if I am selected I was called by HR and this is the first time where I really respect the company being very professional by providing feedback on my performance during interviews. I accepted the job offer and the thorough background check was done as they around 3-5 weeks. Overall, the interview was very professional. HR and Assistant Managers were very welcoming and professionals.

      Interview questions [3]

      Question 1

      Introduction
      Answer question

      Question 2

      Current job responsibilities
      Answer question

      Question 3

      Situation where you have handled difficult and unhappy customers
      Answer question