I applied online. I interviewed at The Money Advice Trust (Birmingham, England)
Interview
2 interviewers ask competency based questions regarding the role such as where you've shown resilience in your previous work and how you will manage workload etc. They seemed very serious but were welcoming and guided you if you forget any details, prompting you to explain further if they need clarification which was appreciated.
Interview questions [1]
Question 1
Explain a time when you showed:
Resilience
Organised and managed workloads well
Tackled a difficult customer
Solved a client's problem