Four rounds. Phone screen with HR, then in-person with the Front Office Manager, followed by a panel with the Assistant Director and Director of Rooms, and finally a property tour with a casual conversation that felt like a culture fit check. Questions focused on guest recovery, team coaching, Opera PMS experience, and what luxury service means to you. They really want to make sure you fit the Pelican Hill brand.
I applied through an employee referral. The process took 1 day. I interviewed at The Resort at Pelican Hill (Newport Beach, CA) in Mar 2026
Interview
Super simple interview. They just asked basic questions like describe a time you went above and beyond for a customer. Make sure you dress nicely and always smile, that will leave a good impression!
5 phases, HR, HR, GM, Director, CEO. I had a referral so it wasn't that hard of an interview process, mostly just getting to know everyone. Some questions about revenue levels at previous employers