Simple and easy. The representative asked the common questions. It lasted about 30 minutes. At the end asked about hypothetical situations having to deal with customers. After meeting with multiple managers, heard back after about 2 weeks.

To get a job there you need to have connection inside. The process took like 15 min. I interviewed with the manager and supervisor. Interview was not difficult. The manager was a very nice people. She didn't ask me any weird question. She asked me about my background, work experience, and how to solve some problems if you encounter in your job like how to handle a crazy customer.