I applied through an employee referral. I interviewed at The Sutton Place Hotels (Revelstoke, BC) in June 2021
Interview
I was referred so perhaps that helped. Other than that it was pretty easy and pretty straightforward. Due to my longevity in the industry, I was able to negotiate my start pay.
Multi staged process initially with the hiring manager and also with the Hotel GM and Senior Management. I was given a tour of the premises and they observed how I interacted with staff as well as clients.
Interview questions [1]
Question 1
What is important when dealing with complaints from clients?