Started with an online application, including questions like "On a scale of 1-10, how lucky are you?" and "If you were a suoerhero, what super power would you have, and why?" That was followed with several online skills tests, for grammar and typing speed. After that, was a skills test for placing orders accurately on the zappos.com website. That was followed with a phone interview with HR, which seemed a mix of personality and general skills questions. Then, there was a phone interview with the hiring manager, which was the same themed questions, a mix of personality and skills-based questions. This was a very long, drawn out process. I knew that they are careful in regards to whom they hire, as they hire based on personality fit, as well as skills fit. Each step of the interview process happened on a weekly basis, usually after I emailed my HR contact, asking for progress reports on my application. I would ask then get a reply saying that things were progressing. The final phone interview was on a Friday morning, but I found out that they had made a hiring decision, indirectly, via the Zappos page on LinkedIn.com, 2 days after my interview. This meant that they had interviewed me, then made an offer to someone else (either later that day or even earlier), who then accepted that offer before E.O.D. Friday...However, I never heard back from Zappos until Tuesday after, once again, I emailed them for a progress report - already knowing the answer. That's what bothered me the most, I think...finding out that they already had someone lined up, but continuing the interview process, anyways. If they had a person lined up, then they should have just cut me loose. I didn't mention the LinkedIn.com thing to HR, and they were very nice, saying they would forward my resume and application to the Customer Loyalty Team, but that they had already done their hiring for the time being. I still want to work for this company, and the next time I apply for something, I need to be more aggressive and not allow so much time to pass between tests/interviews.