The first interview was a technical phone interview done by a desktop support tech followed by 1:1 technical interviews with two techs and a customer service interview with the CIO. After each interview they said based on the interviews I'm a great fit and that I should know a decision in a "couple of days". Two weeks later nothing. Never got an offer or for that matter a rejection. I followed up with thank you letters and follow up calls. Each time they had weird excuses: "We still haven't made up our minds, We are working on it, Our CIO is out on vacation again and we can’t come up with a decision, We should know by next week, Sorry for the delay still nothing" After all that I lost interest.
Interview questions:
Very easy and some oddball questions. Lack of preparedness was evident. My resume states that I have a few years of Desktop/Help desk support experience. Most companies ask day to day technical scenario based questions that end users would often call for. Both technicians asked identical questions such as could you define DNS, DHCP, TCP/IP, VPN... Which was very easy... Then out of nowhere I was asked "could you tell me all the functions of IPv6 and the web servers that already support it? Did you know that Google supports IPv6? (no I did not) You should do a tracert and find out! (I will do that o_0) I can’t believe they would hire tier 1/2 support techs based on questions like that. I was expecting scenario based server/active directory, Exchange/outlook, basic networking, operating systems and office questions.
I do think the CIO was very professional and asked good questions regarding customer service skills. His reasoning and cross questioning was impressive to say the least. He was also able to tell me the day to day IT functions of Torus insurance more than the two techs could. Unfortunately I never heard from the CIO either. Last time I followed up I was told his on vacation.
Pros: Nice office
Cons. Odd technical interview, lack of relevance, lack of preparedness and decision making.