This was an introductory interview with a Customer Success Manager lead. The conversation focused on my professional background, day-to-day responsibilities in customer success, experience managing renewals, and churn risk. These are standard first-round behavioral questions. Unfortunately, the overall interview process was disorganized and lacked communication. I was initially contacted by a recruiter, but after expressing interest, I was ghosted for approximately two weeks. When an interview was finally scheduled, no one joined the Google Meet. Assuming there was a technical issue on my end, I sent screenshots during and after the scheduled time to document my attendance. I then experienced another 2–3 weeks without communication before being asked for my availability again. The interview itself was professional, but after speaking with the CSM lead, I received no feedback or follow-up despite waiting nearly a month. During that time, I noticed the position had been filled. The lack of communication throughout the process was disappointing and did not reflect a positive candidate experience.