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      Trupanion

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      Customer Service Representative Interview

      26 June 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Trupanion (New York, NY)

      Interview

      The process is after applying, they'll email to schedule a phone screen. If you pass the phone interview, there's then a zoom interview for remote positions. The interviewer in my case had a noticeably inauthentic, over the top, bubbly tone that made it unnecessarily difficult to participate in a professional interview. They also interrupted me when speaking and they were also late to the phone interview. Imagine what message that sends to the interviewee when the interviewer is late. If you're thinking of applying I hope that your interviewer isn't as careless as the one I met. One thing I did like a lot is that they at least tell you if they're moving forward with you or not, but they also include a condescending, "Oh there'll be more positions so keep applying if you want!" message in their rejection emails, as if by magic next week if I apply for the same position they'll just love to have me. Good grief.

      Interview questions [1]

      Question 1

      Where does Trupanion fit in your future?
      Answer question
      2
      avatar
      Trupanion response
      4y
      Thank you for sharing your interview experience so we can continue to improve. You have raised concerns that I would definitely like to bring to my recruiting team to ensure other candidates don't have the same experience you did. If you would be open to sharing your insight, please email me directly at Anna.berentson@Trupanion.com. I would also like to note that we always encourage folks to keep an eye on our careers page. Even if it didn't work out for this role, there could be a new position that opens that could be a better fit for you.

      Other Customer Service Representative interview reviews for Trupanion

      Customer Service Representative Interview

      19 Sept 2023
      Anonymous interview candidate
      Clinton, NC
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Trupanion (Clinton, NC)

      Interview

      Very easy. They were very easy to talk Simple questions to get to know you better and also discussed the company a little. She was very nice and we laughed and talked one of the easiest interviews I’ve ever had

      Interview questions [1]

      Question 1

      Tell us about a time you went above and beyond
      Answer question
      1

      Customer Service Representative (CSR) Interview

      5 Sept 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Trupanion

      Interview

      I had an initial phone interview and a follow up video interview. Both interviews were very pleasant and I enjoyed speaking with each person. I enjoyed learning more about the position and the company as a whole.

      Interview questions [1]

      Question 1

      They asked typical interview questions
      Answer question

      Customer Service Representative Interview

      13 Nov 2023
      Anonymous interview candidate
      Emmitsburg, MD
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at Trupanion (Emmitsburg, MD) in May 2023

      Interview

      Very easy and quick process. Found out that I didn’t get the position fairly quickly as well. I feel like I didn’t answer questions in the way that they wanted and had I known what they were looking for, things would have gone differently.

      Interview questions [1]

      Question 1

      Why would you be a good fit for this position?
      Answer question
      avatar
      Trupanion response
      2y
      Thank you for your interest in Trupanion and for sharing your experience! I am sorry to hear that your recent interview did not bring you the good news you were hoping for, but I encourage you to keep an eye on our careers page. Even if it didn't work out for this role, there could be a new position that opens that could be a better fit for you!