I applied online. The process took 3 weeks. I interviewed at Twilio (New York, NY)
Interview
1. Introductory phone call 2. Written interview - question regarding customer experience, customer journey mapping, why is customer experience important 3. Group interview - interview with hiring manager and team. Questions to learn about my background and interests. Important of customer experience and past experience on it.
Interview questions [1]
Question 1
1. Share experience about customer journey mapping 2. How do you see customer experience as 3. How important is tracking customer experiences
I applied online. The process took 2 weeks. I interviewed at Twilio (Bogotá, Bogota) in Feb 2025
Interview
The process was very smooth. 3 interviews: HR manager, Hiring Manager, Product Manager, then a final panel presentation. The whole thing took a little over two weeks. Everyone was very welcoming, helpful and kind throughout the entire process.
Interview questions [1]
Question 1
How do you prioritize task on a daily basis when you have a big portfolio of accounts (1300)?
The product is very robust, during customer training sessions, would you deal with very technical questions whne you don't know the answer?
Provide three examples of experiences from your precious roles that correlate with the tasks for this role.