I applied online. The process took 3 weeks. I interviewed at UScellular in Oct 2010
Interview
Initial testing, involved personality traits as well as abilities needed for job, common sense questions, ethic questions, two face-to face interviews with a board, PBI questions, Very thorough. Waited quite a while for background check to come through.
Very difficult to read the interviewers. They weren't actually from HR they were coaches pulled off of the floor.
Interview questions [1]
Question 1
Tell me about a time when you talked to an angry customer. How did you resolve his issue?