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      Unisys

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      Italian and English Speaking Customer Service Desk Agents Interview

      12 Nov 2017
      Anonymous interview candidate
      Budapest
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Unisys (Budapest)

      Interview

      We took all the morning doing different test. At first, they did a presentation of the company and of the job. After that they gave to us different papers with questions about your job`s expectations and some questions to test your language`s skills in both languages. Then a little technical test that you had to listen the steps of a situation (ex. click start, click all programms,..) and number the pictures by steps. Then you have to do a roleplay and an interview face to face.

      Interview questions [1]

      Question 1

      Customer service`s simulation: A customer booked a ticket for business class in your company`s plane, but the system had a problem so the first class was overbooked. What would you do? You can`t refund the customer.
      1 Answer