Virgin Active Interview Questions | Glassdoor.com.au

Virgin Active Interview Questions

Interviews at Virgin Active

84 Interview Reviews

Experience

Experience
54%
22%
24%

Getting an Interview

Getting an Interview
80%
9%
6%
4
1

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Associate Manager Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at Virgin Active (London, England (UK)).

    Interview

    I had a qualifying phone call, I then was invited to a THREE hour interview with the GM and AM at one of their locations.
    The Senior GM was excellent, however, the AM kept me for an extended period of time, informing me of his life story, which was interesting but completely unrelated.
    I had the feeling my interview was more for his experience since he seems extremely unqualified and very poor at interviewing.
    After this, I was then invited to another 30 minute interview at their HQ.
    I interviewed with a Senior Manager who seemed tired, vacant and bored during my interview. I was told by him that they would let me know if I'd been successful in a weeks time and he'd send me his email for any questions.
    He never sent me his email and I never heard anything back. No email, no phone call to say I had not been successful.
    I don't know why I was treated this way when I had done well in the three previous interviews.
    MONTHS have passed and they didn't bother to spend the time to send me a message/call to let me know that I didn't get the job.
    I spent time and money on the interviews I won't get back and am shocked that they can't be bothered to follow up with interviewees.
    For a company I had such huge respect for I'm not impressed at all, it's so rude it's unbelievable! At least thank interviewees for their time, where are your employees manners?
    I do not recommend Virgin Active and will not be joining this gym.

    Interview Questions

    • Tell me about a time where you were under pressure in a management role?   Answer Question

    Virgin Active Response

    22 Dec 2017 – Resourcing Manager

    Thank you for your review. I'm really sorry you've not had a good experience interviewing with us and particularly disappointed you haven't had a response in a reasonable time. I want to assure you... More


  2.  

    Assistant Interview

    Anonymous Employee in Milton Keynes, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 days. I interviewed at Virgin Active (Milton Keynes, England (UK)) in January 2011.

    Interview

    Via an agency, and initially on a fixed term contract, then made permanent after a year. Interviewed within 24 hours of being submitted for role, and was offered the same afternoon.

    Negotiation

    there was no negotiation

  3. Helpful (2)  

    Membership Consultant Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Virgin Active (London, England (UK)) in July 2017.

    Interview

    Three stage interview. One group, One with sales manager and one with General manager - Usually I think this is meant to also include regional. It was not bad but they did not give info on what club I would be going to if successful

    Interview Questions

    • What makes a good sales person   1 Answer

  4.  

    General Manager Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Virgin Active (London, England (UK)) in June 2016.

    Interview

    Initial contact good, automated online system and phone screening covering experience, expectations etc. Following this, a face-to-face 'informal chat' was arranged with a Regional Director. I arrived at the wrong location, about 30 seconds form the correct office. Checked in at reception and was told to take a seat. Waited 25 minutes and then had to find out myself that I was in the wrong building despite reception knowing I was there and having called the office to inform them. Went next door, waited another 20 minutes to be seen (by this point over half an hour later than arranged). Interviewer told me what a rush he was in and that he had 10 minutes for me. Spent half of this asking me about prices at my current location as he was interested in using it. Felt he was very uninterested. Received an automated email telling me I'd been unsuccessful and no feedback as to why despite emailing the recruiter to ask for feedback (and to give my own).

    Interview Questions

    • Tell me your strengths and weaknesses (this was about the only question I was asked)   Answer Question

  5.  

    Front of House Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Virgin Active (London, England (UK)) in June 2018.

    Interview

    The hiring process was pretty standard. I applied on online and then was invited to a group assessment day. Having been to a few in the past I was aware of the set up and felt prepared. There were 6 of us and we had to split into pairs where we were asked to complete a team building task of drawing a pyramid from memory, which was easy. After this we had 1 on 1 interviews and were asked pretty standard questions relating to reception/customer service.

    Interview Questions

    • How would you deal with an unhappy customer?   1 Answer
    • What is your flexibility with shift work?   Answer Question

  6.  

    Front of House Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Virgin Active (London, England (UK)) in June 2018.

    Interview

    I applied for the hob through their website and they contacted me within two weeks giving me an appointment for the assessment/interview
    They were friendly and helpful. What I did not like was the way the assessment was being held. They divided us into groups since we were 12 applicants and asked us to design our own gym (part one) and the present it. They also gave us the values if the company and asked us to say which value applies to us. Throughout our discussion they were observing how we discuss our ideas. This is a good activity as an ice breaker, but it’s not a fair one to assess the applicant for the position. One might not he so talkative in terms of sharing ideas and might fail the assessment. After finishing this part i was already aware that i have failed as I’m i have a very calm and shy personality while i have done admin related jobs in my previous experience. The second part was 5-7 typical job related question that they were asking each individual.
    To be fair all 12 applicants were confident and good fits for the role which made it harder for the interviewers to decide.

    Interview Questions


  7. Helpful (7)  

    Front of House Assistant Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Virgin Active (London, England (UK)) in July 2014.

    Interview

    Got called in for an interview due to a referral, brought CV to interview. Interview was very easy and casual, made a few light jokes. Was asked about my skills and experience, and if I would enjoy this sort of job. Was made an offer in the interview, and started work a week or so later.

    Interview Questions

  8. Helpful (1)  

    Front of House Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Virgin Active (London, England (UK)) in June 2015.

    Interview

    Applied online via submitting an online form and offered a telephone interview. Was asked a series of questions about Virgin Active and what experience I had. I didn't get the job as my answers didn't fit the questions, so be detailed when answering. Also, don't sound nervous over the phone because the interviewer wants to hear your voice clearly as you're applying for a role where you'll be required to answer the phone.

    Interview Questions


  9.  

    Front of House Assistant Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Virgin Active (London, England (UK)) in April 2018.

    Interview

    In the group interview they presented us with the brand values (insatiable curiosity, delightfully inspiring, red hot, smart disruption, heartfelt service and straight-up) and asked us to discuss what we thought they meant as a group. We then had to choose one value that we thought best represented ourselves. Our next task was to design and plan our 'dream gym' as a group before presenting it to the other group. The process finished with a 1:1 interview and I was asked to return the following week for a second, more relaxed interview where they offered me the job.

    Interview Questions


  10. Helpful (2)  

    Front of House Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Virgin Active.

    Interview

    Group interview lasted 4 hours and was very badly organized. It could have been done in a much shorter time span. Unnecessarily large group on candidates for many different positions, very stressful experience

    Interview Questions

    • What makes you suited for this role?   1 Answer

    Virgin Active Response

    16 Mar 2017 – Resourcing Manager

    Thank you for your review. Although it's disappointing to hear we didn't meet your expectations, I'm glad that you've shared that with us so we can improve for the future.

    We run group... More


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