I applied online. The process took 2 weeks. I interviewed at WSIB (Toronto, ON)
Interview
Phone screening followed by written work sample and in person interview. Work sample questions require some very easy math (i.e. If 6 apples cost $3.00 how much does 1 apple cost?). There are also questions that might require reading a conversation between a WSIB Employee and a customer and you have to summarize the conversation into one brief note. May also have to write a fake email.
Interview is completely behavioural based. You will most likely be questioned on conflict resolution, communication, influencing, etc.
I applied online. The process took 8 weeks. I interviewed at WSIB (Toronto, ON) in July 2018
Interview
After passing the online survey and practical, it was a sit down interview with two managers where they asked four questions, and then left you will a short quiz to do for 30 minutes. When they came back there was time for questions and then it was over.
Interview questions [4]
Question 1
Tell me about a time when a customer was upset/irate. What did you do?
I applied online. The process took 3 weeks. I interviewed at WSIB (Hamilton, ON) in Oct 2017
Interview
Applied online, process took 2+ weeks. Invited to work sample test which was around 2 hours. Fairly straight forward, logic, maths questions as well as questions on how to calculate insurance premiums. After that invited to in person interview. Two person panel, situational and behavioral questions . the interview lasts roughly half an hour to an hour.
Interview questions [1]
Question 1
Tell us of a time that you failed /made an error and what steps did you take to rectify the situation.