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      Guest Service Manager Interview

      29 May 2015
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Walt Disney Company

      Interview

      It was fun and a great learning experience. We met for a meet and greet and we talked about my experience and what I liked the most about the area

      Interview questions [1]

      Question 1

      What's your favorite Disney character?
      Answer question

      Other Guest Service Manager interview reviews for Walt Disney Company

      Guest Service Manager Interview

      6 Sept 2015
      Anonymous employee
      Lake Buena Vista, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. I interviewed at Walt Disney Company (Lake Buena Vista, FL)

      Interview

      My interview experience was internal. External would go through Casting building, phone screening first, then in person interview along with standard background checks before hire. As internal, it was three panel interviews. Understanding the business, the focus on the guests, new products like Magic Bands, cast development, and equally important your own skills, what you bring to the table and why you want this position. Each person takes turns asking the questions. Panel consists of high level and equal leaders. As in any interview, keep eye contact, dress professionally, wear your nametag if your Disney already, keep answers to 2 minutes or less. If you need to ask for a question to be repeated, only once. Show your enthusiasm for the job, hand gestures or leaning in to answer. Use Disney verbiage - Guests, Cast Members, customer care, the BASICS, Leadership Time Plan, and so on. Know your audience and practice your answers.

      Interview questions [2]

      Question 1

      Why do you want to be a manager? What do you bring to the table? What are your areas of opportunity? Many scenario questions - ex: If you had two cast members fighting on stage, 3 guests waiting to speak to a manager, and a urgent guest on the phone - how would you manage it?
      1 Answer

      Question 2

      Q: What was one thing that they asked you?
      1 Answer
      4