I applied through a staffing agency. The process took 1 day. I interviewed at Weightmans (Liverpool, England) in July 2016
Interview
Interviewed by service delivery manager and service desk team leader, nice laid back guys. Ask you questions surrounding your CV and you past experience. They then move on to around 3-5 scenario based questions like the below. After that there's a competency based assessment where they leave you alone in the room with a laptop for 20 minutes or so and you have to complete 3 tasks, one was a basic AD task, another was a basic info gathering task, last one was resolving a near impossible printer based issue. I think it went fine for me until the practical, 2/3 tasks were easy but the laptop provided was awful and it slowed me down immensely, maybe this was intentional?
Interview questions [2]
Question 1
Tell me a time when you've had to deal with a difficult user and how you've handled it?
Thank you for your review of your interview experience here at Weightmans. I am pleased to hear that you found our interviewers to be pleasant but disappointed that you believe the laptop provided may have hindered your performance in the practical assessments. I shall feed that back to the interviewers.
