I applied online. The process took 4 weeks. I interviewed at West Lancashire Borough Council (Ormskirk, England) in June 2020
Interview
Group interview with approximately 8-10 people working in groups and brief presentation of findings. Also round the table discussions. Straight forward questions. Overall good experience but graded on a ‘point’ system, therefore experience and expertise possibly overlooked because of the process.
Interview questions [1]
Question 1
What are the most important aspects of customer service.